Terms & Conditions

TERMS & CONDITIONS – L-VA

Updated Effective Date: 09 September 2026

These Terms & Conditions (“Terms”) govern your access to and use of www.l-va.com (“Website”) and the purchase of products offered through the Website.

The Website is owned and operated by:

ALIZSKY INNOVATIONS LLP

PGS Complex

Room No. KM 17/2-M

Kottukkara, Calicut Road

Kondotty P.O.

Malappuram – 673638

Kerala, India

Mobile: +91 94969 63008

Email: [email protected]

By accessing, browsing or purchasing from the Website, you agree to be bound by these Terms, together with our Privacy Policy, Shipping Policy and Cancellation & Refund Policy.

If you do not agree with these Terms, please do not use the Website.

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1. About L-VA Products

L-VA offers products including nutraceuticals, health supplements and medical devices.

Different products may be subject to different statutory and regulatory requirements. Nutraceutical and health supplement products are subject to applicable food-safety and nutraceutical requirements, while medical devices are subject to applicable medical-device laws and regulations in India.

Each product must be used only for its stated intended purpose, in accordance with its label, packaging, instructions for use, warnings and other information supplied with the product.

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2. Eligibility to Purchase

By placing an order through the Website, you represent that:

* The information provided by you is accurate and complete;

* You are legally capable of entering into a binding transaction;

* You are purchasing the product for lawful purposes;

* You will comply with all applicable laws while using the products.

Where applicable, certain products may be subject to age, usage, regulatory or other restrictions.

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3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, availability and other information displayed on the Website are accurate.

However:

* Product images may vary slightly from the actual product due to photography, screen settings or packaging updates.

* Packaging, formulation, specifications or instructions may change from time to time where permitted by applicable regulations.

* The information displayed on the Website should not be interpreted beyond the product’s stated intended use.

We reserve the right to correct typographical, pricing, specification or other inadvertent errors.

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4. Nutraceuticals and Health Supplements

Nutraceuticals and health supplements sold through the Website are food/health products and are not intended to be represented as medicines unless expressly permitted by applicable law.

Information concerning ingredients, nutrition, health benefits or product characteristics is provided for the purposes permitted under applicable law and should not be interpreted as a diagnosis, treatment, cure or prevention of a disease unless such representation is legally permitted and specifically stated.

FSSAI’s applicable nutraceutical framework governs health supplements and nutraceuticals in India, including applicable requirements concerning composition and claims.

Customers should:

* Read the complete product label before use;

* Follow the recommended serving/use instructions;

* Follow applicable warnings and storage conditions;

* Consider their individual circumstances before using a product;

* Seek advice from a qualified healthcare professional where appropriate.

Do not use a supplement as a substitute for prescribed medical treatment.

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5. Medical Devices

Medical devices offered through L-VA are intended to be used only for their specified intended purpose and in accordance with the manufacturer’s instructions, labelling and instructions for use.

India regulates medical devices under the Drugs & Cosmetics Act and the Medical Devices Rules, 2017.

Customers must:

* Read the instructions before use;

* Use the device only for its intended purpose;

* Follow applicable safety instructions;

* Not modify, dismantle or alter the device unless expressly authorised;

* Not use the device contrary to its instructions or intended purpose.

Where a device requires professional installation, calibration, supervision or clinical interpretation, the customer should obtain appropriate professional assistance.

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6. Medical Disclaimer

Information provided on the Website is not a substitute for professional medical advice, diagnosis or treatment.

L-VA does not represent that any product will diagnose, treat, cure or prevent a particular disease or medical condition except to the extent such representation is expressly permitted under applicable law and specifically stated for the relevant product.

Customers should consult a qualified healthcare professional where they have a medical condition, are taking medication, are pregnant or breastfeeding, or have any concern regarding the suitability or use of a product.

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7. Orders

When you place an order, you are making an offer to purchase the selected product(s) subject to these Terms.

An order confirmation does not necessarily constitute final acceptance where additional verification is reasonably required.

We reserve the right, subject to applicable law, to:

* Accept or decline an order;

* Cancel an order;

* Limit quantities;

* Request additional information;

* Correct an apparent pricing or listing error;

* Refuse an order where there is reasonable evidence of fraud, misuse or an unauthorised transaction.

If an order is cancelled by us after payment has been received, the applicable amount will be refunded in accordance with our Cancellation & Refund Policy.

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8. Pricing and Taxes

Prices displayed on the Website are subject to change without prior notice.

Applicable taxes, including GST where applicable, and applicable shipping charges will be displayed or reflected in the transaction documentation as required.

We will not intentionally charge a customer an amount different from the applicable amount presented at the time of purchase, except where permitted by law or where an obvious technical or pricing error has occurred.

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9. Payment

Payments may be processed through authorised payment gateways, banks or other payment service providers.

You agree to provide accurate payment and billing information.

We are not responsible for delays or failures caused solely by a third-party payment gateway, bank or financial institution, although we will reasonably assist with legitimate transaction-related issues.

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10. Shipping and Delivery

Delivery will be handled in accordance with our Shipping Policy.

Estimated delivery periods are provided for guidance and may vary depending on destination, courier availability and circumstances beyond our reasonable control.

Customers are responsible for providing a correct and complete delivery address and contact number.

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11. Cancellation, Return, Replacement and Refund

Cancellation, return, replacement and refund requests are governed by our Cancellation & Refund Policy.

Nothing in these Terms is intended to exclude or restrict any consumer right or remedy that cannot lawfully be excluded or restricted under applicable law.

For safety, hygiene and product-integrity reasons, certain opened or used nutraceutical, health supplement or medical-device products may be subject to product-specific return conditions, subject to applicable law.

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12. Product Complaints and Safety Issues

If you believe that a product is defective, damaged, incorrectly supplied or presents a safety or quality concern, you should contact us promptly at:

[email protected]

Please provide, where reasonably possible:

* Order number;

* Product name;

* Batch/lot number, where applicable;

* Date of purchase;

* Description of the issue;

* Photographs/videos;

* Relevant supporting information.

We may request additional information reasonably necessary to investigate the complaint.

Where appropriate, we may initiate replacement, refund, corrective action or other measures in accordance with applicable law and regulatory requirements.

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13. Intellectual Property

All content on the Website, including but not limited to:

* L-VA trademarks and logos;

* Product names;

* Text;

* Graphics;

* Photographs;

* Videos;

* Product descriptions;

* Website design;

* Layout;

* Software;

* Marketing materials;

is owned by or licensed to ALIZSKY INNOVATIONS LLP or its respective licensors and is protected by applicable intellectual-property laws.

You may not copy, reproduce, modify, distribute, publish, sell, transmit or commercially exploit Website content without prior written permission.

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14. Prohibited Use

You must not use the Website:

* For unlawful purposes;

* To commit or facilitate fraud;

* To impersonate another person;

* To interfere with Website security or operation;

* To introduce malicious software;

* To attempt unauthorised access;

* To scrape or systematically copy Website content without permission;

* To use Website content for unauthorised commercial purposes;

* In any manner that violates applicable law.

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15. Reviews and User Content

Where the Website allows reviews, comments, photographs or other user-generated content, you agree that the content submitted by you:

* Is accurate to the best of your knowledge;

* Does not unlawfully infringe another person’s rights;

* Does not contain unlawful, defamatory, obscene or misleading material;

* Does not contain malicious software or harmful code.

You grant us a non-exclusive right to use, reproduce, display and publish such content for legitimate business purposes, subject to applicable law.

We reserve the right to remove content that violates these Terms or applicable law.

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16. Third-Party Services

The Website may use third-party services, including payment gateways, courier providers, hosting providers, analytics providers and other service providers.

We are not responsible for independent acts, omissions, policies or failures of third parties, except to the extent responsibility cannot lawfully be excluded.

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17. Website Availability

We aim to maintain the Website in a reliable and secure manner.

However, we do not guarantee that the Website will always be:

* Available without interruption;

* Free from technical errors;

* Free from viruses or other harmful components; or

* Compatible with every device or browser.

We may temporarily suspend or modify Website functionality for maintenance, security, upgrades or other legitimate business reasons.

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18. Limitation of Liability

To the maximum extent permitted by applicable law, ALIZSKY INNOVATIONS LLP shall not be liable for indirect, incidental, special or consequential losses arising from use of the Website or products, including losses arising from:

* Misuse of a product;

* Failure to follow product instructions;

* Use contrary to warnings or intended purpose;

* Unauthorised modification of a product;

* Reliance on information beyond its stated purpose;

* Incorrect information supplied by the customer; or

* Events beyond our reasonable control.

Nothing in these Terms shall exclude or limit liability where such exclusion or limitation is prohibited by applicable law, including mandatory consumer rights.

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19. Indemnity

To the extent permitted by applicable law, you agree to indemnify and hold harmless ALIZSKY INNOVATIONS LLP, its partners, employees and authorised representatives from claims, losses, liabilities, damages and reasonable expenses arising from:

* Your unlawful use of the Website;

* Your breach of these Terms;

* Your misuse of a product;

* Your violation of another person’s rights; or

* Your fraudulent or unauthorised activities.

This clause does not require you to indemnify us for losses caused by our own unlawful conduct or liability that cannot legally be transferred to you.

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20. Force Majeure

We shall not be liable for failure or delay caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, epidemics, pandemics, war, civil disturbances, strikes, government restrictions, transportation disruptions, telecommunications failures, cyber incidents affecting third-party infrastructure, or other events beyond our reasonable control.

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21. Privacy

Your use of the Website is also subject to our Privacy Policy, which explains how personal information is collected, used and processed.

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22. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, products, technology or applicable law.

The updated Terms will be published on the Website with the applicable effective date.

Your continued use of the Website after an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.

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23. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer-protection laws and any mandatory jurisdiction available to a consumer, disputes arising from these Terms or transactions through the Website shall be subject to the jurisdiction of the competent courts/authorities having jurisdiction over Alizsky Innovations LLP’s registered office in Kerala.

Nothing in this clause is intended to take away any jurisdiction or statutory remedy that a consumer is legally entitled to exercise.

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24. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable by a competent authority, that provision shall be modified or severed to the minimum extent necessary, and the remaining provisions shall continue to remain effective.

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25. Entire Agreement

These Terms, together with the Privacy Policy, Shipping Policy and Cancellation & Refund Policy and any other policies expressly incorporated into the Website, constitute the terms applicable to your use of the Website and purchase of products, subject to mandatory rights under applicable law.

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26. Contact & Grievance

For customer support, complaints, product issues, privacy matters or other concerns: