Refund & Return Policy
Last updated: 18 November 2025

Thank you for shopping with L-VA. We value your trust in purchasing our products. Please read this policy carefully before making a purchase.

1. No Refunds / No Returns

All sales are final. Once you complete your purchase and payment has been processed, the transaction is considered final and no refund or return will be accepted. By placing an order, you agree to this condition.

2. What this means for you

• Please make sure you check product details (description, size/specifications) carefully before ordering.

• Once your order is confirmed and processed, we cannot cancel, exchange or refund.

• We recommend contacting us with any questions before placing your order to ensure you’re completely satisfied with your purchase.

3. Defective or Damaged Items (if applicable)

Although we do not offer refunds or returns, if you receive an item that is defective, damaged during shipping, or incorrect (wrong model/variant), please contact us within 2 days of delivery with photographic evidence. We will assess the issue and — at our discretion — may offer a replacement, repair, or store credit. Such resolutions are not guaranteed unless verified by us.

4. Order Cancellation

Once an order has been placed, we process it quickly. Therefore, cancellation is only possible prior to dispatch. If you wish to cancel your order, please contact us immediately at [contact email/phone]. After dispatch, cancellation requests cannot be honoured.

5. Shipping & Delivery

Shipping and delivery timelines are provided as estimates only. We are not responsible for delays caused by the courier or any external circumstances. Please inspect the package on arrival and report any visible damage to us within 2 days.

6. Payment Disputes

Since no refunds are offered, please ensure that you contact us first if there is any issue with your order. Initiating a charge‐back with your payment provider without contacting us may complicate the resolution and may be considered a breach of our policy.

7. Changes to this Policy

We reserve the right to modify this refund/return policy at any time without prior notice. Any changes will be posted on this page with a revised “Last updated” date. Your continued use of our services after changes constitutes acceptance of the updated policy.

8. Contact Us

If you have any questions or concerns about this policy, you may contact us:

• Email: customercare@l-va.com

• Phone: +91 9496 963 008

• Address: PSG Complex, KM/17/2 Kottukkara, Malappuram Dt. Kerala – 673638

Thank you for your understanding and for purchasing with L-VA.