1. PRIVACY POLICY
Privacy Policy – L-VA
Updated Effective Date: 09 September 2026
L-VA is a brand operated by ALIZSKY INNOVATIONS LLP (“Alizsky Innovations LLP”, “L-VA”, “we”, “us” or “our”). This Privacy Policy explains how we collect, use, process, store and protect information when you access or use www.l-va.com (“Website”) or purchase our products, including nutraceuticals, health supplements and medical devices.
By accessing or using the Website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect information that you voluntarily provide to us, including:
* Full name;
* Mobile/telephone number;
* Email address;
* Billing and delivery address;
* Order and purchase details;
* Payment and transaction-related information;
* Customer service communications;
* Information voluntarily provided through forms, enquiries, reviews or feedback.
We may also automatically collect certain technical information, such as IP address, browser type, device information, operating system, website activity and other information generated through your use of the Website.
2. Use of Information
We may use information collected from you for legitimate business purposes, including:
* Processing, confirming and fulfilling orders;
* Arranging delivery and providing shipment updates;
* Processing payments and refunds;
* Providing customer service and responding to enquiries;
* Managing returns, replacements, complaints and warranty matters;
* Maintaining records required by applicable law;
* Preventing fraud, misuse, unauthorised transactions and other unlawful activities;
* Improving our Website, products and services;
* Communicating important information concerning your orders or products;
* Sending marketing or promotional communications where permitted by applicable law;
* Complying with applicable legal, tax, regulatory and governmental requirements.
3. Payment Information
Payments may be processed through authorised third-party payment gateways, banks or financial service providers.
We do not ordinarily require or store complete payment credentials such as full card numbers, CVV numbers, UPI PINs or banking passwords on our own systems. Such information may be processed directly by the relevant payment service provider in accordance with its applicable terms and security practices.
4. Sharing of Information
We do not sell or rent customer personal information.
We may disclose information where reasonably necessary to:
* Payment gateways and financial institutions;
* Courier and logistics providers;
* Technology, hosting and IT service providers;
* Customer support and communication providers;
* Professional advisers, auditors or legal advisers;
* Government, regulatory or law-enforcement authorities where required or permitted by law;
* Protect the rights, property, safety or legitimate interests of Alizsky Innovations LLP, our customers or other persons.
Information shared with service providers will generally be limited to what is reasonably necessary for the relevant purpose.
5. Product and Regulatory Information
Where reasonably necessary for fulfilling an order, providing customer support, handling a product complaint, adverse event, warranty issue, safety matter or regulatory requirement, we may process information relating to the particular product purchased by you.
Our nutraceutical and health supplement products are subject to applicable food and nutraceutical regulations, while our medical devices are subject to applicable medical-device requirements.
6. Cookies and Similar Technologies
The Website may use cookies and similar technologies for website functionality, security, analytics, preferences and improving user experience.
You may control cookies through your browser or device settings. Disabling certain cookies may affect some Website functionality.
7. Data Security
We take reasonable technical, administrative and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss, misuse or destruction.
However, no electronic transmission, website or storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of information transmitted through the internet.
8. Third-Party Websites
The Website may contain links to third-party websites, payment services, social-media platforms or other services.
We are not responsible for the privacy practices, security, content or policies of third-party websites or services. You should review their respective policies before providing information to them.
9. Data Retention
We may retain information for as long as reasonably necessary for the purposes described in this Policy, including order fulfilment, customer service, accounting, taxation, legal, regulatory, dispute-resolution, fraud-prevention and legitimate business purposes.
10. Your Responsibility
You are responsible for ensuring that information provided by you is accurate, complete and up to date.
You should not provide another person’s personal information unless you are authorised to do so.
11. Changes to this Privacy Policy
We may modify or update this Privacy Policy from time to time to reflect changes in our business, products, technology or applicable law.
The updated version will be published on the Website with the revised effective date.
12. Contact Us
For privacy-related questions, requests or concerns, contact:
ALIZSKY INNOVATIONS LLP
PGS Complex
Room No. KM 17/2-M
Kottukkara, Calicut Road
Kondotty P.O.
Malappuram – 673638
Kerala, India
Mobile: +91 94969 63008
Email: [email protected]
Website: www.l-va.com