CANCELLATION & REFUND POLICY
Cancellation & Refund Policy – L-VA
Updated Effective Date: 09 September 2026
This Cancellation & Refund Policy applies to products purchased through www.l-va.com and is intended to establish a clear and transparent process for cancellation, return, replacement and refund requests.
This Policy applies to products supplied by ALIZSKY INNOVATIONS LLP, including nutraceuticals, health supplements and medical devices.
Nothing in this Policy is intended to exclude or restrict any right or remedy that cannot lawfully be excluded or restricted under applicable law.
1. Cancellation Before Dispatch
A customer may request cancellation of an order before the order has been dispatched.
Cancellation requests should be sent to [email protected] or through the available customer-support channel, quoting the order number.
Once an order has been dispatched, cancellation may not be possible and the customer may instead need to follow the applicable return/replacement procedure.
2. Refund for Cancelled Orders
Where cancellation is accepted before dispatch, the applicable amount paid by the customer will generally be refunded to the original payment method, subject to applicable payment-gateway and banking procedures.
3. Damaged, Defective or Incorrect Products
If a customer receives:
* A damaged product;
* A defective product;
* An incorrect product;
* A materially different product from the one ordered; or
* A product with a verified manufacturing/quality issue,
the customer should contact us promptly with the order details and appropriate photographs/videos or other supporting information.
After verification, and subject to applicable law, we may provide an appropriate remedy, including replacement, repair where applicable, refund or another legally applicable remedy.
4. Nutraceuticals and Health Supplements – Returns
For reasons of consumer safety, hygiene, product integrity and traceability, opened, used or tampered nutraceutical/health supplement products may generally not be eligible for return merely because the customer has changed their mind or no longer wishes to use the product, except where a return, replacement or refund is required by applicable law or where the product is defective, damaged, incorrectly supplied or otherwise eligible for remedy.
Customers should not return or use a product that appears to have been materially tampered with or compromised.
5. Medical Devices – Returns and Replacement
Medical devices must be handled and used in accordance with the applicable product instructions, labelling and intended use.
A medical device that is defective, damaged during delivery, incorrectly supplied or otherwise subject to a verified product issue may be eligible for replacement, repair or refund, as applicable.
For safety, hygiene and regulatory reasons, a medical device that has been opened, used, installed or otherwise handled may be subject to product-specific return conditions, provided that such conditions do not restrict any remedy required under applicable law.
Medical devices in India are regulated under the Medical Devices Rules, 2017 and other applicable requirements.
6. Change of Mind
A return requested solely because the customer has changed their mind, ordered an unsuitable product, ordered the wrong quantity or no longer requires the product may be subject to the applicable product-specific return conditions displayed at the time of purchase and applicable law.
7. Product Expiry / Storage
A product will not be considered defective merely because the customer has failed to follow applicable storage conditions or instructions appearing on the product packaging or instructions for use.
Customers should follow all storage, handling, dosage/use and safety instructions supplied with the product.
8. Refund Method
Approved refunds will generally be processed to the original payment method used for the transaction.
The time required for the refund to appear in the customer’s account may depend on the payment gateway, bank or financial institution.
9. Return Shipping
Where the return is due to a verified defective, damaged or incorrectly supplied product attributable to us, we will determine the appropriate return/replacement shipping arrangement.
Where a return is requested for reasons attributable to the customer, any applicable return shipping costs may be borne by the customer, subject to applicable law and the terms displayed for the relevant product.
10. Fraudulent or Abusive Claims
We reserve the right, subject to applicable law, to investigate suspected fraudulent, abusive or repeated misuse of cancellation, return, replacement or refund procedures.
Where there is reasonable evidence of fraud, unauthorised transactions or abuse of the return/refund process, we may take appropriate action, including cancellation or suspension of an order or account, and may provide information to competent authorities where legally required or permitted.
11. No Waiver of Statutory Rights
Nothing in this Policy shall be interpreted as excluding, limiting or waiving any mandatory statutory rights or remedies available to a consumer under applicable Indian law.
12. Policy Changes
We may amend this Policy from time to time. The latest version published on www.l-va.com shall apply to orders placed after the effective date of the revised Policy, subject to applicable law.
13. Contact Us
For cancellation, return, replacement or refund requests:
ALIZSKY INNOVATIONS LLP
PGS Complex
Room No. KM 17/2-M
Kottukkara, Calicut Road
Kondotty P.O.
Malappuram – 673638
Kerala, India
Mobile: +91 94969 63008
Email: [email protected]
Website: www.l-va.com